Natsukashitoys - Worldwide Shipping & Policies

We ship worldwide with absolutely no issues.

Customer Communication

Customers can contact us from anywhere in the world in their own language. We will do our best to reply in the same language; however, using English is highly recommended, as it helps avoid misunderstandings and makes communication easier for everyone.

Recommendation: For fastest and most accurate responses, please use English when contacting us.

Purchase Rules

The rules are simple:

You can freely browse and purchase items on Natsukashitoys and start the checkout process.
After registering an account and accepting all the website rules and terms, you will be able to purchase items freely and proceed with payment.

Payment Methods

We accept only the following payment methods:

Bank Transfer
WeChat Pay / Alipay

Bank transfers are processed through the STRIPE platform, ensuring maximum security and privacy. Payments can be made easily from a PC or smartphone using your home banking service.

Important: Natsukashitoys never collects or stores any payment data. All payment information is handled entirely by Stripe.

Shipping & Customs

Shipping is carried out via EMS through Sagawa.

We provide:

Tracking number
Extremely careful and secure packaging
Invoice
Detailed product description with all information required for smooth and fast customs clearance

Customs Transparency

For a smooth customs process, transparency is essential. For this reason, we kindly ask you not to request:

Altered invoices
False declarations
Gifts declarations
Declared values different from the actual invoice value

Shipping Restrictions

We do not ship to:

Addresses different from the one used during account registration
Names different from the registered account holder

Note: All information provided during account registration will be used for shipping purposes.

Documentation

The invoice and product description will always be issued in English.

Each shipment is accompanied by complete and accurate documentation to facilitate customs clearance as much as possible.

Visit Our Shop

Shop with maximum security and peace of mind on Natsukashitoys

This information is publicly accessible and does not require login to view.